Customer-oriented and integrity-based; providing all-weather, comprehensive, and wholehearted services.
Maintenance comes first, responsibility follows;
Speed is the key to the fastest recoveryof power supply;
Use the original authentic accessories;
Make the failure cause and treatment methods public and carrying out the transparent services;
Sum up the experiences and provide trouble prevention suggestions.
Manufactures joint guarantee system, round-the-clock services, and systems of comprehensive technical support, building up users’ file systemand regular visits.
●Immediate response after the receipt of notification;
●Methods of problem solving came up in30 minutes;
●For field service, the technicists of the company should arrive at the site and get rid of the faults;
●Major faults should be repaired in 2 to 5 days.The company can send one or several spare dieselgensetsas back-up sources for buyers (free during the warranty period) until the removal of faults;
●During the warranty period, the equipment damages generated by the poor quality of products should be repaired by the supplier until it functions; for damages caused by the human improper operation, careless maintenance, or some irresistible forces, the charges of components and maintenance should at the users’ own risks.